Ordering from Needle Needs

 

Hello and welcome to our online shop. If you are having problems ordering online or would so prefer, then please feel free to call us between the hours of 9am and 6pm (GMT) on 01749 - 830345 (international callers, please dial +44 1749 830345)

We can take your order and process any card payments over the phone. We will also accept bank transfers for payment. Please call us for further details.

 

 

Shipments and returns

Your order shipment

We use two different shipping methods depending on where the order will be delivered to.

For UK orders, we use conventional Royal Mail parcels and the package postage costs are calculated automatically by our shop according to the chosen product's weight.

We generally over-estimate postage costs in the shop, and refund any difference (where you might have paid too much on ordering). We have to account for the huge variety of goods we produce and the varying shipping rates around the world.

For European or International orders, we use UPS OR FEDEX (or a similar comparable courier) to deliver your products to you.

 

 Although we normally endevour to deliver orders within 8 - 12 Weeks, due to an unprecedented demand for our products and their bespoke, handmade nature, it can on occasion take a little longer for deliveries.

 

We are not responsible for the destination country's customs charges. Please consult your local customs office if you are concerned that you may be charged.

Returns Policy

If you are not satisfied with our products, with our prior consent, you may return the products to us within 14 days, undamaged and in their original packaging. We will refund the full value of the purchased goods but we regret we cannot refund the postage.

To inform us and gain our consent to return an item, please e-mail us at info@needleneeds.co.uk quoting your original order number (written on the e-mail invoice you received after placing the order) and a brief reason for the return.

For any orders or products that are returned to us after 14 days, we must charge a 10% handling and restocking fee (up to a maximum value of £10).

To qualify for a refund, we must receive the returned goods from you within 60 days of the original PURCHASE date.

Please return all good to:

Returns Dept.
Needle Needs
1 Stockwood Farm
Pylle
Shepton Mallet
Somerset
BA4 6TA
Untied Kingdom

REPLACEMENT PARTS

Under most circumstances, we will replace accidentally broken frame or stand pieces for free or reduced cost. Please contact us with exact details of what needs replacing and the circumstances under which the breakage occured.

We may also require you to send us the broken part so we can assess the damage.

Contractual information

Needle Needs is a trading name of Needle Needs Limited.

All sales through this website formulate a contract with Needle Needs Limited.


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Have questions about shipping costs, stock levels etc.?
CLICK HERE

Orders for Russia - please read this important shipping info before placing your order.

Product Review

Read Mary Corbet's review of our Millennium Frame HERE and our Necessaire Floor Stand HERE

New video

Nicola Parkman presents a fantastic new video of the Necessaire Floor Stand and the Aristo Stand.

Testimonials

"Turns out your frames are not just very good, they are absolutely amazing. Am almost speechless. It is PERFECT!!

Bianca C., U.S.A.

View more...

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