Ordering from Needle Needs
Hello and welcome to our online shop. If you are having problems ordering online or would so prefer, then please feel free to call us between the hours of 10am and 4pm (GMT) on 01749 - 830345 (international callers, please dial +44 1749 830345) on Tuesdays
We can take your order and process any card payments over the phone. We will also accept bank transfers for payment. Please call us for further details.
Shipments and returns
Your order shipment
We use two different shipping methods depending on where the order will be delivered to.
For UK orders, we use conventional Royal Mail parcels and the package postage costs are calculated automatically by our shop according to the chosen product's weight.
We generally over-estimate postage costs in the shop, and refund any difference (where you might have paid too much on ordering). We have to account for the huge variety of goods we produce and the varying shipping rates around the world.
For European or International orders, we use UPS OR FEDEX (or a similar comparable courier) to deliver your products to you.
Due to an unprecedented demand for our products and their bespoke, handmade nature, the wait time for delivery is 16 weeks.
We are not responsible for the destination country's customs charges. Please consult your local customs office if you are concerned that you may be charged.
Returns Policy
If you are not satisfied with our products, with our prior consent, you may return the products to us within 14 days, undamaged and in their original packaging. We will refund the full value of the purchased goods but we regret we cannot refund the postage.
To inform us and gain our consent to return an item, please e-mail us at info@needleneeds.co.uk quoting your original order number (written on the e-mail invoice you received after placing the order) and a brief reason for the return.
For any orders or products that are returned to us after 14 days, we must charge a 10% handling and restocking fee (up to a maximum value of £10).
To qualify for a refund, we must receive the returned goods from you within 60 days of the original PURCHASE date.
Please return all good to:
Returns Dept.
Needle Needs
1 Stockwood Farm
Pylle
Shepton Mallet
Somerset
BA4 6TA
Untied Kingdom
REPLACEMENT PARTS
Under most circumstances, we will replace accidentally broken frame or stand pieces for free or reduced cost. Please contact us with exact details of what needs replacing and the circumstances under which the breakage occured.
We may also require you to send us the broken part so we can assess the damage.
Contractual information
Needle Needs is a trading name of Needle Needs Limited.
All sales through this website formulate a contract with Needle Needs Limited.