Ordering from Needle Needs

Hello and welcome to our online shop. If you are having problems ordering online please email us at order@needleneeds.co.uk

We will also accept bank transfers for payment. Please email us for further details.

Shipments and returns

Your order shipment

For UK orders, we use a variety of reliable couriers (including Parcelforce and Fedex). Postage costs are calculated automatically by our shop according to the chosen product's weight.

For European or International orders, we use UPS OR FEDEX (or a similar comparable courier) to deliver your products to you.

Due to an unprecedented demand for our products and their bespoke, handmade nature, the wait time for delivery is 8 weeks.

We are not responsible for the destination country's customs charges. Please consult your local customs office if you are concerned that you may be charged.

Returns Policy

If you are not satisfied with our products, with our prior consent, you may return the products to us within 14 days, undamaged and in their original packaging. We will refund the full value of the purchased goods but we regret we cannot refund the postage.

To inform us and gain our consent to return an item, please e-mail us at info@needleneeds.co.uk quoting your original order number (written on the e-mail invoice you received after placing the order) and a brief reason for the return.

For any orders or products that are returned to us after 14 days, we must charge a 10% handling and restocking fee (up to a maximum value of £30).

To qualify for a refund, we must receive the returned goods from you within 70 days of the original PURCHASE date.

Please return all good to:

Returns Dept.
Needle Needs
1 Stockwood Farm
Pylle
Shepton Mallet
Somerset
BA4 6TA
Untied Kingdom

REPLACEMENT PARTS

Under most circumstances, we will replace accidentally broken frame or stand pieces for free or reduced cost. Please contact us with exact details of what needs replacing and the circumstances under which the breakage occured.

We may also require you to send us the broken part so we can assess the damage.

Contractual information

Needle Needs is a trading name of Needle Needs Limited.

All sales through this website formulate a contract with Needle Needs Limited.