Question: How do I calculate my shipping costs - the cart shows a low figure for shipping to a non-UK destination (e.g. the U.S.A. or Australia)?
Answer: The easiest way to get accurate shipping costs as you add items to your basket is go through the whole CHECKOUT process until you select a carrier. The checkout process includes entering your address information, which allows the shop to then offer the correct delivery service (and also shipping price) for your delivery address.
The shop calculates the shipping charge at this point in your order process.
You do not pay until after the SHIPPING selection screen, so you can always check the correct shipping and continue shopping if you wish.
Question: Why does the shipping price appear so expensive to certain non-UK destinations?
Answer: We always try to find the cheapest service to deliver by air to any foreign destination. As there are so many possible destinations, package weights and other variables, we cannot be entirely sure that the postage is 100% when ordering through the shop.
If you are charged too much shipping when ordering and the actual postage costs are noticabley cheaper, we will refund the difference in price via the payment method used, or issue you with a voucher if this is preferred.
Question: A product I want to buy says awaiting stock. Should I simply wait or ask for an estimated time for stock to be replenished?
Answer: We make most of our wooden products ourselves. We are a small family-run Company and we try to keep all of our hand-made products in stock at all times. However, high demand can sometimes leave us catching up with our production, so we'd normally say wait around 7-14 days for stock to return for any hand-made item.
Such items include stands, frames, bars and side-stretchers.
Other items have varying wait times - embroidery kits may take 1-2 months to replenish in stock.
If for some reason, you need something urgently, then please email our email@example.com address with your query and we'll try to help out.