Customer Service Contact

If you have any questions at all, or require any kind of additional information, please call us 9am - 5pm (GMT) THURSDAY & FRIDAY ONLY
or use the contact form found here

Update for all customers

Due to unprecedented demand for our products and the Co-vid crisis which halted wood supply for 10 weeks earlier in the year. There is now a protracted delay on all orders containing a floor stand. We are working diligently through these difficult circumstances to catch up. We are expanding our production capabilities and hiring new staff to fulfil our customer service roles.  Our deepest apologies from all the team here at Needleneeds

About Our Products

Needle Needs is a small family run business,  specialising in handcrafting beautiful, bespoke, heirloom products that totally transform the stitching experience.

We use sustainably grown Beech, ensuring our individually crafted products will last a lifetime.

Bearing in mind frames are made to order, due to the ever increasing, world-wide demand for our products, at busy times there can be a 8 - 12 week wait for orders to be fulfilled. We will however endeavour to send orders sooner wherever possible and we also offer a deposit option as payment.

Due to hand processes and the unpredictable nature of a natural material like wood, we can't give individual estimates on when orders will be sent. We also don't send emails describing the various stages of manufacture and processing because of the sheer number of orders.

Please note that all item prices shown include 20% VAT. You can change the display currency at the top of each page.

If you live outside of the European Union and the delivery address is outside of the 'Euro Zone' - you will not be charged VAT and this will deducted before payment is taken.

Postage prices have recently risen and we have adjusted our online postage costs accordingly.

If you wish to browse the site without VAT included (if you live abroad) then create an account, input your address and log in.

Payments are processed via Handepay who provide secure online payment systems.

The Ultimate Aristo Lapstand from NeedleNeeds

The New "Necessaire" Floor Stand from NeedleNeeds

Demonstration video of the 'Millennium' frame

To view other product videos, please CLICK HERE